Privacy Policy

A legal disclaimer

1. Who we are
Legal entity: DreamFX, obrt za usluge, vl. Ivan Banovac
Studio brand: The Heavy Frames studio
Email: info@theheavyframes.com
Phone: +385 99 867 7300

2. What personal data we may collect
We may collect and process the following categories of personal data:

name and surname
email address
phone number
company name
project details and message content submitted through contact forms or email
technical data such as IP address, browser type, device information, and basic website usage data
analytics and cookie-related data, where applicable

3. How we collect your data
We may collect personal data when:

you contact us through the website contact form
you send us an email or otherwise communicate with us
you browse our website
you interact with embedded third-party tools, analytics, media, or social media content, where applicable

4. Why we use your data
We may use your personal data for the following purposes:

to respond to enquiries and communicate with you
to evaluate project requests and provide quotes or service information
to maintain and improve the website and user experience
to ensure website security and prevent misuse
to comply with legal obligations
to keep basic internal business records related to enquiries and communication

Personal data must be collected for specific purposes and users must be informed of those purposes. The GDPR also requires data minimisation and storage limitation.

5. Legal basis for processing
Depending on the context, we process personal data on one or more of the following legal bases:

pre-contractual steps at your request, such as responding to an enquiry or discussing a potential project
legitimate interests, such as running, securing, and improving our website and handling business communications
compliance with legal obligations, where applicable
consent, where required, for example for certain cookies or marketing tools, if used

6. Data sharing
We do not sell personal data.
We may share personal data with trusted service providers only where necessary for website operation, communications, analytics, hosting, security, or business administration. These may include website infrastructure and related providers such as Wix and other tools integrated into the website, depending on actual site configuration. Wix states that it provides GDPR-related documentation and a DPA for Wix users.

7. Data retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining relevant business records, resolving disputes, and complying with legal obligations.
Where possible, we aim to delete or anonymise personal data when it is no longer needed. Privacy notices should state retention periods or the criteria used to determine them.

8. Your rights
Subject to applicable law, you may have the right to:

request access to your personal data
request rectification of inaccurate data
request erasure of your data
request restriction of processing
object to certain processing
request data portability, where applicable
withdraw consent where processing is based on consent
lodge a complaint with a competent data protection authority

The EDPB notes that controllers must facilitate the exercise of data subject rights.

9. Cookies and analytics
This website may use cookies or similar technologies for essential functionality, analytics, performance measurement, and embedded content.
If non-essential cookies or tracking tools are used, they should be managed through a suitable consent mechanism in accordance with applicable law.

10. Third-party services
This website may include links, embeds, or integrations provided by third parties. We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies separately.

11. Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, or disclosure. However, no method of transmission or storage is completely secure.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

13. Contact
If you have any privacy related questions or wish to exercise your rights, please contact:

The Heavy Frames studio
info@theheavyframes.com

WEBSITE DISCLAIMER / TERMS OF USE

By accessing and using this website, you agree to the following terms.

1. General information

The content on this website is provided for general informational, presentation, and portfolio purposes only.

While we make reasonable efforts to keep the information accurate and up to date, we make no representation or warranty, express or implied, regarding the completeness, accuracy, reliability, availability, or suitability of the website or its content for any particular purpose.

2. No professional or legal reliance

Nothing on this website constitutes legal, financial, technical, or other professional advice unless explicitly stated in a separate written agreement.

3. Website availability

We do not guarantee uninterrupted access to the website. We reserve the right to update, modify, suspend, restrict, or remove any part of the website or its content at any time without prior notice.

4. External links and third-party services

This website may contain links to third-party websites, platforms, or services. Such links are provided for convenience only. We do not control and are not responsible for the content, policies, security, or practices of third-party sites or services.

5. No unauthorised use

You may not copy, reproduce, republish, distribute, modify, transmit, display, or exploit any content from this website without prior written permission, except where such use is permitted by law or expressly authorised.

6. Limitation of liability

To the fullest extent permitted by applicable law, DreamFX / The Heavy Frames studio shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from or in connection with the use of, or inability to use, this website or its content.

7. Changes

We may revise this Website Disclaimer from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated version.

8. Governing law

This website and these terms shall be governed by the laws of the Republic of Croatia, unless mandatory law requires otherwise.

PORTFOLIO & COPYRIGHT NOTICE

All original content published on this website, including but not limited to text, graphics, branding, layouts, renders, breakdowns, edits, showreels, design elements, visual assets, and original video materials created by DreamFX / The Heavy Frames, is the intellectual property of DreamFX unless expressly stated otherwise.

No original content from this website may be copied, reproduced, republished, transmitted, distributed, adapted, or otherwise used without prior written permission.

Certain images, videos, project materials, trademarks, logos, credits, stills, footage, and audiovisual elements displayed on this website may belong to clients, production companies, partner studios, licensors, or other respective rights holders. Such third-party materials remain the property of their respective owners and are displayed solely for portfolio, reference, credit, contextual, or informational purposes where permission, contractual allowance, or otherwise lawful use applies.

Where applicable, featured work may represent partial contribution only, including but not limited to visual effects, compositing, clean-up, CG integration, set extensions, or post-production support, and does not necessarily indicate full ownership or sole authorship of the entire underlying production.

References to third-party productions, studios, brands, trademarks, or project names do not imply ownership, endorsement, or affiliation unless expressly stated otherwise.

If you believe that any material appearing on this website infringes your rights or has been displayed without proper authorisation, please contact us at info@theheavyframes.com, and we will review the matter promptly.